Refusing Prescriptions from the Workbench

There are two methods to refusing a prescription from the Workbench:

Use the dropdowns below to learn more information about each method.

To refuse a prescription from the Completed tab:

  1. From the Workbench > Complete tab, locate and select the prescription that needs to be refused.
  2. Select Correct.

    The Correct window appears.
  3. Select Refuse.

    A prompt appears to validate if the prescription(s) should be refused.
  4. Select Yes.
  5. If this is the first fill of this prescription, a prompt displays to validate if the prescription should be removed from the patient's Profile or placed on hold.

    Select one of the following options:
    • Remove - removes the prescription from the patient's Profile.
    • Hold - places the prescription on Hold.

To refuse a prescription from the with a Rx #:

  1. From the Workbench > Complete tab, select Correct.

    The Correct window appears.
  2. Select Refuse.

    The Select Prescription window appears.
  3. In the Rx(s) field, enter the prescription number(s) of the prescriptions that need to be refused.
    • If there is more than one prescription number, separate the numbers with a / symbol.
  4. Select OK. A prompt appears to validate if the prescription(s) should be refused.
  5. Select Yes.
  6. If this is the first fill of this prescription, a prompt displays to validate if the prescription should be removed from the patient's Profile or placed on hold.

    Select one of the following options:
    • Remove - removes the prescription from the patient's Profile.
    • Hold - places the prescription on Hold.